Shipping + Returns
Shipping
We ship via USPS, when order is shipped customers will receive a shipping confirmation email and a tracking number. Or if you are local you can choose local pickup and we will email you as soon as your order is ready!
Return Policy
Our return policy is for STORE CREDIT or EXCHANGE only.
*All sale/discounted items as well as shoes, jewelry, scarves, swim, handbags, accessories, and special orders are FINAL SALE.
We are happy to offer store credit for online orders within 14 days of the order being received. The return must be received back in the store within the 14 day period. Store credit works just like cash, and never expires.
*We are not able to cancel orders once they have been placed.
We reserve the right to refuse to refund if item has been altered, misused, damaged or has signs of wear. Please report any damages within 3 days of receiving item.
Customer is responsible for return shipping cost and shipping and handling charges are not refundable. All items must be unworn, unwashed, have no signs of damage and have the original tags attached. Shoes must be returned in their original box.
Refer to the steps below for your return process. Please contact us with any questions.
- Log in to your account by clicking here:
- In the "Email" field, enter your email address used at checkout, and then click "Continue".
- In the "Email" field, enter your email address used at checkout, and then click "Continue".
- Click "Request return" for the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason.
- If interested in exchanging, please add a note of the product, size and color you would like to exchange for, if it is available we will hold that product until we receive your return and then ship out the exchange!
- Please note: Additional $10 shipping cost applies for exchanges, invoiced upon approval of return.
- If interested in exchanging, please add a note of the product, size and color you would like to exchange for, if it is available we will hold that product until we receive your return and then ship out the exchange!
- Click "Request return"
If your return request is approved then you will receive an email with shipping instructions. After the product is returned and received in stores, we will issue a store credit to your online account with us and we will send you a notice via email.